FAQs

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Public Works Administration

1. How do I get help with my water bill?

If you have questions regarding how to make a water bill payment, check your payment history, or obtain a copy of your bill, please call the Treasurer's Office at 781-455-7500 ext. 502.

If you would like to schedule a water shutoff or meter reading, ask questions about water usage, or update your water billing address, please call DPW Admin at 781-455-7550 ext. 303.

2. How do I report a dead animal?

Please call DPW Admin at 781-455-7550 to report dead animals. Try to provide as much information as possible as to the type of animal and its approximate location (e.g. "on the middle Harris Ave berm near Stevens Road").

Unfortunately, the Town is not able to remove dead animals found on private property.

3. When is the RTS open?

The Recycling and Transfer Station (RTS)'s normal hours of operation are from 7:30am-4pm, Tuesday-Saturday. The facility is closed on Sundays and Mondays.

For the most up-to-date information on RTS hours or closures, please check the RTS page.

4. What can I drop off at the RTS?: All information about the types of trash, recyclables, and other waste that can be dropped off at the RTS facility can be found on the "What We Take" page on the RTS website.

5. How do I request a service from Public Works?: You can request DPW's help with potholes, blown street lights, and other public way/public space issues by creating a "New Request" on SeeClickFix.

6. Do you have trash pick-up?: The Town of Needham does not have a trash pick-up service. Needham is a trash and recyclables drop-off community. For specific information, please call the Recycling and Transfer Station at 781-455-7568 or visit the RTS page.
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7. Why is my water bill so high?

The following may cause higher-than-usual water consumption: