Information Technology Center (ITC)

The Information Technology Center (ITC) as defined in General By-Laws 2.2.6 maintains and supports technology hardware, software, services and systems to all Town Offices and Departments including Public Safety. The ITC also supports and maintains accessibility of the Town's Financial Applications to Needham's Public Schools. The ITC is the centralized location, insofar as practical as well as subject to statutory provisions to the contrary, for all technology services, systems, and request from the approximately 350 users within the Town excluding Schools. The Needham Free Public Library is supported through the Minuteman Library Network and an Archivist/Technology Support staff member not part of the ITC. Other Town Departments have no staff specifically committed to supporting the full technology needs of a department or building. All Public Safety, which includes Needham Fire and Needham Police, hardware, software, network, and security is supported by the ITC and specifically through the Network Manager. The ITC is also responsible for ensuring the connectivity of the fiber network between municipal facilities.